Refund policy

We want you to be happy with your order. As many of our products are fresh and perishable (including fresh flowers and plants), returns or cancellations “because you changed your mind” generally do not apply once an order has been prepared or delivered.

Order cancellations

If you need to cancel an order, please contact us as soon as possible.
Orders for a specific delivery date/time (for example, Valentine’s Day) and/or orders that have already been prepared, customised, or dispatched may not be eligible for cancellation, due to the perishable nature of the goods and the time-sensitive service.

Damaged, faulty, or incorrect items

If your order arrives damaged, faulty, or significantly not as described, please contact us within 24 hours of delivery and include:
 • your order number, and
 • clear photos of the product and packaging

We will review the issue and, where appropriate, offer a replacement, a partial refund, or a full refund depending on the circumstances.
This policy does not affect your statutory rights.

Refunds

If a refund is approved, it will be issued to the original payment method. Processing times may vary depending on your bank/payment provider.

Non-returnable items

Due to hygiene and perishability, fresh flowers and plants are generally non-returnable once delivered.
Personalised or custom-made orders (e.g., specific text on a card, custom combinations) may also be non-cancellable once in production.